How to Troubleshoot Someone Else’s Phone Remotely

It’s an issue you might be accustomed to, particularly if you happen to’re the designated “tech support” contact for your loved ones, workplace, or group of mates: Someone will get in contact wanting assist with an issue on their telephone, however you are not truly with them to have a look.

Troubleshooting points over an audio name or by way of textual content message is often an train in frustration. Just attempting to work out precisely what’s (and is not) taking place on display screen is a problem in itself, and that is earlier than you even get to the stage of occupied with what the underlying causes is perhaps.

The reply is to get the individual you are serving to to share their machine’s display screen with you. Not solely are you able to see for your self what’s taking place, you too can try to repair the issue your self remotely, over the online.

You’ve truly received extra choices by way of apps and approaches than you would possibly suppose, however one app specifically does the job very nicely and without cost: TeamViewer QuickSupport. If you want one thing else in addition to, or as an alternative of, this, we have additionally talked about some different methods you’ll be able to contemplate.

It virtually goes with out saying, however train warning when utilizing these instruments—you do not need to grant full entry to your smartphone to anybody you do not belief, even if you happen to can lower the connection at any time.

TeamViewer QuickSupport

TeamViewer provides you distant entry to one other smartphone.

Photograph: TeamViewer by way of David Nield

TeamViewer QuickSupport is certainly not the one piece of software program that permits you to view and management a smartphone display screen remotely, but it surely’s the most effective that we have come throughout. It’s straightforward to make sense of, it is free for noncommercial use, and you’ll obtain it for each Android and iOS units.

The individual you are serving to wants to have the QuickSupport app put in, so that you would possibly want to give them a hand with this primary. For the individual doing the fixing (which is you), you want the total model of TeamViewer Remote Control for Android, iOS, or desktop, otherwise you want to head to an internet browser and kind into the tackle bar.

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